Shipping policy

Free standard shipping

SnowRide offers free standard shipping on every order to destinations available at checkout. Enter your delivery address at checkout to confirm availability. Optional premium delivery services, where offered, are quoted at checkout before you place your order.

Processing and delivery

Orders are processed within 2–3 business days after payment. Estimated delivery is 6 days after your order ships. These are estimates rather than guaranteed arrival dates. Customs clearance, public holidays and carrier disruption may affect delivery.

Tracking and address changes

Tracking details are sent when available after dispatch. Please check your delivery address before ordering. If it needs correcting, email support@getsnowride.com promptly. Changes may not be possible after dispatch.

Taxes and import charges

Taxes and charges collected by SnowRide appear at checkout. Unless checkout expressly states that import duties are included, additional import duties, local taxes or customs fees charged on arrival are the recipient's responsibility.

Delayed, missing or damaged deliveries

Email support@getsnowride.com with your order number and tracking details. For visible damage, keep the packaging and take photos if possible. We will help investigate with the carrier and arrange an appropriate remedy.

Optional Shipping Protection

Shipping Protection is optional and costs US$4.99 per order.

It covers eligible transit loss or damage. Contact us promptly with your order number, tracking information and any available photos or carrier information so we can review the claim. Approved claims may be resolved by replacement, subject to stock, or a refund of the affected merchandise price.

Choosing not to purchase Shipping Protection does not remove your standard delivery support, remedies for faulty, damaged, wrong or missing goods, or mandatory consumer rights.

Contact

For shipping questions, contact SnowRide at support@getsnowride.com. For returns, see our Return & Refund Policy.