Refund policy

60-day returns

You may request a return within 60 days of receiving your sled. Email SnowRide at support@getsnowride.com with your order number before sending anything back. We will confirm the return steps and the correct return destination.

Return condition

For a change-of-mind return, the sled and its included accessories must be complete, clean, undamaged and in their original packaging. Reasonable inspection does not by itself prevent a return. Please package the return securely.

Return shipping

Customers are responsible for the cost of shipping an eligible change-of-mind return. Please contact us for return instructions and use a tracked service where possible. Do not send items to a manufacturer or an address that we have not confirmed.

If we sent the wrong item, or the item arrived faulty or damaged, SnowRide will cover reasonable return shipping when a return is required or arrange another suitable remedy.

Faulty, damaged, wrong or missing items

Contact us as soon as you notice a problem. Include your order number, a short description and photos of the product and packaging if available. We will review the issue and arrange an appropriate replacement, repair or refund. The 60-day change-of-mind window does not limit your rights concerning faulty or incorrectly supplied goods.

Refunds

After we receive your return, we will review it and confirm the refund outcome. Approved refunds are issued to the original payment method. Your bank, card issuer or payment provider may need additional time to post the refund.

Cancellations and order changes

Contact us promptly if you need to cancel or change an order. We will try to help before dispatch. Once an order has shipped, the return process applies.

This is SnowRide's standard return policy. Your mandatory consumer rights remain unaffected. For help, email support@getsnowride.com.