60-day returns.
You can request a return within 60 days of receiving your sled. Contact Support with your order number before sending anything back. Read our Return & Refund Policy for the full policy.
Return condition
For a change-of-mind return, keep the sled and included accessories complete, clean, undamaged and in their original packaging. Reasonable inspection does not by itself prevent a return.
Return destination and shipping
Customers are responsible for the shipping cost of an eligible change-of-mind return. Contact Support for the correct return destination and shipping instructions before arranging your return. Use a tracked service where possible. Do not send items to a manufacturer or an unconfirmed address.
Faulty, damaged, wrong or missing items
Tell us as soon as you notice a problem, with your order number, a short description and photos if available. If we send the wrong item or it arrives faulty or damaged, we cover reasonable return shipping or arrange another suitable remedy. We will review the issue and arrange an appropriate replacement, repair or refund. The 60-day change-of-mind window does not limit your rights concerning faulty goods.
Refunds
Once we receive your return, we will review it and confirm the refund outcome. Approved refunds are issued to the original payment method; your bank may take additional time to post the refund.
Cancellations and order changes
Contact Support promptly if you need to cancel or change an order. We will try to help before dispatch. Once an order has shipped, the return process applies. Your mandatory consumer rights remain unaffected.